At Vantorra, we aim to make delivery clear and predictable so you know what to expect before placing an order.
Order processing
Most in-stock products are processed within 1–3 business days before dispatch. If a product is made to order, customised, or sold on a pre-order basis, a longer processing period may apply and will be shown on the relevant product page where applicable.
Estimated delivery times
For orders shipping to the United Kingdom, Europe, the United States, Canada and other North American destinations, estimated transit time is typically 10–20 business days after dispatch under normal operating conditions.
Delivery estimates are not guaranteed. Customs clearance, carrier schedules, public holidays, severe weather, local delivery conditions and remote destinations can cause delays outside our control.
Tracking
Tracked shipping is used on dispatched orders where tracking is supported by the selected carrier. Once your order has been dispatched, tracking details will be provided when available. Tracking information can sometimes take a short period to update after the parcel first enters the carrier network.
Delivery addresses
Please check your delivery address carefully before completing checkout. An incomplete or incorrect address can result in delays, failed delivery or the parcel being returned by the carrier. If you notice an error shortly after ordering, contact us as quickly as possible and we will try to help before processing is completed.
Remote locations and customs delays
Remote areas, islands and certain international destinations may experience longer transit times or less frequent tracking updates. Customs inspections can also extend delivery time. Where a parcel is held by a local postal service or carrier, the recipient may need to contact that carrier directly to arrange delivery or collection.
Delayed, missing or damaged orders
If your order appears significantly delayed, arrives damaged or you believe it has been lost in transit, please contact Vantorra with your order number and any relevant photos, video or tracking information. We will investigate the shipment with our fulfilment and delivery partners and work toward the appropriate resolution based on the circumstances.
Delivery estimates
Processing time and transit time are separate. For an in-stock order, the overall delivery window normally consists of the processing period plus the carrier transit period. Any delivery dates shown on the store are estimates rather than guaranteed arrival dates.
If you have a delivery question before ordering, please contact us through the Vantorra contact page.