These Terms of Service apply when you visit or purchase from Vantorra. By using this store or placing an order, you agree to these terms together with any policies referenced on the website.
Store use
You may use this store only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access, submit fraudulent orders, or use the store in a way that infringes the rights of others.
Products and product information
We aim to present product descriptions, images, specifications and compatibility information as accurately as reasonably possible. Colours, finishes, packaging and minor product details may vary because of screen settings, manufacturing updates or supplier changes. You are responsible for checking that a product is suitable for your intended vehicle, device or use where compatibility matters.
Prices and availability
Prices and availability may change without notice before an order is accepted. The price shown at checkout is the price charged for that order, subject to correction of obvious pricing or technical errors. We may limit quantities or decline an order where necessary, including where an item is unavailable, a listing contains a clear error, or an order is reasonably suspected to be fraudulent.
Orders
Submitting an order does not prevent us from cancelling it before fulfilment where there is a genuine stock, payment, pricing, fraud-prevention or delivery issue. If we cancel an order after payment has been successfully collected, the affected amount will be returned using the appropriate payment method.
Shipping and delivery
Shipping, processing times, tracking and delivery estimates are governed by our Shipping & Delivery page. Delivery dates are estimates unless we explicitly state otherwise. Events outside our reasonable control, including carrier disruption, customs procedures, severe weather and public-service disruption, may affect delivery.
Returns, refunds and statutory rights
Any return or refund request will be handled in accordance with the store's applicable return and refund terms and the mandatory consumer protections that apply to the transaction. Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.
Payments
Payments are processed through the payment methods made available at checkout. You agree to provide current, complete and accurate billing and payment information. Payment providers may apply their own terms, security checks and privacy practices.
Third-party services
Parts of the store may rely on third-party services such as payment processors, delivery carriers, analytics providers, social platforms or fulfilment partners. Their services may be subject to separate terms and availability that are outside Vantorra's direct control.
Intellectual property
Unless otherwise stated, the Vantorra name, branding, website content, graphics and original store materials may not be copied, reproduced or commercially reused without permission.
Website availability
We may update, suspend or change parts of the website where reasonably necessary for maintenance, security, product updates or business operations. We do not guarantee that every feature will always be uninterrupted or error-free.
Liability
Nothing in these Terms limits liability that cannot lawfully be limited. To the extent permitted by applicable law, Vantorra is not responsible for indirect or consequential loss arising solely from misuse of a product, failure to follow supplied instructions, incompatible installation or circumstances outside our reasonable control.
Changes to these terms
We may update these Terms from time to time. The version published on the store at the time of your order will apply to that order, together with any mandatory legal rights that apply.
Contact
If you have questions about an order or these Terms, please contact Vantorra through the contact details provided on the store.